REFUND POLICY

Last updated: February 2025

At Aurum Essence Fragrances, we strive to provide high-quality fragrance products that you’ll love. However, due to the personal nature of our products, we do not accept returns or offer refunds. Please review our policy below for more details.

1. No Returns or Refunds
All sales are final. Due to the nature of our products, which include perfumes and colognes, we do not accept returns or offer refunds. Please be sure to carefully review your order before completing your purchase.

2. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 3 days of receiving your package. We will work with you to resolve the issue by offering a replacement or assisting with any necessary claims through the shipping carrier. In this case, we may ask for photos of the damaged item(s) for verification purposes.

To initiate this process, please contact us via email at aurumessencefragrances@gmail.com or call us at (985) 771-1735.

3. Shipping Issues
While we take great care in packaging and shipping your order, we are not responsible for delays or lost packages once they leave our facility. However, if you encounter any issues with shipping, such as delayed or missing packages, please contact the shipping carrier directly using the tracking number provided. If there’s anything we can assist with, feel free to reach out to us.

4. Exchanges
We do not offer exchanges. If you’re uncertain about a product, we encourage you to read through the descriptions and reviews carefully before placing an order. If you have any questions about a fragrance, feel free to contact us for more information.

5. Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to us:

Email: aurumessencefragrances@gmail.com
Phone: (985) 771-1735
Website: https://www.aurumessencefragrances.com/